At Swadha Finlease Private Limited (SFPL) , a company registered under the Indian Companies Act 2013, having its registered office at FF 40 First Floor , Samvet Shikhar , Rajbandha Maidan , Raipur (Chhattisgarh) 492001. , hereinafter referred to as “APP” (which shall hereinafter include the SFPL website and mobile application), we value your trust and respect your privacy.
This Privacy Policy provides you with details about the way your data is collected, stored and used by us. You are advised to read this Privacy Policy carefully. By visiting theAPP, you consent to the use and disclosureof your personal information in accordance with the terms and conditions of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use or access the APP
This privacy statement is applicable to theAPP that refers to or is connected to this Privacy Policy (collectively, our “Services”). This Privacy Policy applies regardless of the channel you use to access our Services. It is important that you read the Privacy Policy carefully because anytime you use our Services, you consent to the practices/ policies that we have set out in this Privacy Policy.
Personal Information, implies and includes, all information pertaining to a specific individual or to the identity of any individual, including but not limited to, his/her name, address, mailing address, telephone number, email ID, bank account details including details linked to credit/debit payment instruments, information about mobile phone, any details that may have been voluntarily provided by the customer, whether to Unique Identification Authority of India (UIDAI), Credit Bureau or any other agency including any other Credit Information Companies or our empanelled service/ lending partners.
We shall use your personal information to facilitate assessment and issuance of different category of loans (provided by the ‘NBFC’ as defined in the ‘Product Policy’ &Terms of Use’) explicitly requested for, to resolve disputes, troubleshoot concerns, help promote safe services, assess your interest in our services, inform you about offers, products, services, updates, customize your experience, detect and protect us against errors, fraud and other criminal activity, enforce our terms and conditions, etc. We may also use your personal information to send you offers regarding various services/facilities which the APP or its group companies may, from time to time, launch. We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, gender, etc.). We use this data to customize your experience with the APP.
A “cookie” is asmall piece of information stored by a web server on a web browser, so it can be later read back from that browser. The APPmay use cookies and tracking technology depending on the features offered.
No personal information/data/details will be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Help us protect your privacy by maintaining the secrecy of the username and password you use for any of our Services. You should not share this with anyone including those who claim to represent the APP or its partners/ group companies. We will have no responsibility for any breach whatsoever from your side in this regard.
The APP reserves the right to change or update this Privacy Policy or any of our policies/practices at any time without giving any prior notification; hence, you are requested to review the Privacy Policy periodically, to make sure that you are aware of any such changes. This Privacy Policy shall apply uniformly to the APP or any other media used by the APP for its Services. Any changes or updates will be effective immediately upon posting the same on our APP.
By using or participating in any Service and/or providing us with your information, you consent to the collection, transfer, storage,and processing of your information outside India, consistent with this Privacy Policy. Please note that the data protection laws of countries to which your information may be transferred shall be at same level as that of India and we shall comply with any other necessary legal provisions in this regard.
We take reasonable steps to ensure that information about you is available only for so long as is necessary for the purpose for which it is processed, or longer if required under any contract, by applicable law, or for statistical purposes, subject to appropriate safeguards.
Our Services may link to third-party websites and services that are outside our control. Further, the APP, its group companies, its affiliates, and their directors and employees (“theGroup”) accept no liability and will not be liable for any loss or damage arising directly or indirectly (including special, incidental or consequential, punitive, or exemplary loss, damage or expenses) from your use of any mobile application or any site or inability to use by any party, howsoever arising, and including any loss, damage or expense arising from, but not limited to, any defect, error, omission, interruption, imperfection, fault, mistake or inaccuracy with any mobile or online application, its Contents (material, information, data, money market movements, news items, etc.) or associated services, or due to unavailability of any application or any part thereof or any Contents or associated services even if the Group are advised of the possibility of such damages, losses or expenses.
Please note that the APP retains all the rights (including copyrights, trademarks, patents as well as any other intellectual property right) in relation to all information provided on or via this APP (including all texts, graphics,and logos).
Please note that the APP does not collect personal information about individuals except when such individuals specifically provide such information on avoluntary basison the APP. Upon such voluntary disclosure of personal information, we may further verify, collate or receive information about you from publicly and commercially available sources (as permitted by law), which we may combine with other information we receive from you. We may also receive information about you from third-party social networking services if you are already connected with those services. The APP shall, always, ensure to implement reasonable security practices and procedures (such as managerial, operational, physical and technical) for the purpose of protection and safeguarding of your personal data and information as the same is of vital importance to the APP.
We are strongly committed to protecting the personal and financial information that you submit to us. Personal information of individual users will not be sold or otherwise transferred to unaffiliated third parties without your approval at the time of collection. However, please note that although we take reasonable steps to protect your information, no website, internet transmission, computer system or wireless connection is completely secure, and we may not be able to control all externalities.
The APP shall ensure andsafeguard the security and confidentiality of any information you share with us. Any of your personally identifiable information obtained by us shall not be used or shared other than for the purposes to which you consent. However, despite our utmost efforts to protect your personal information, the APP cannot warrant the security of any information you transmit to us through our online services/ applications. By accepting this Privacy Policy, you accept that such transmission of your personal information is done at your own risk.
Your information/inputs/queries as a registered user are required to serve you better and the same shall not be shared with anyone without your consent. However, we may disclose your personal data to agents or contractors of the APP and/or its group companies/affiliates to enable processing of transactions or communications with you “on need” basis. Your aforesaid information may be further used for assessment and analysis of our market, customers, products, and services and to understand the way people use our Services so that we can improve them and develop new products and services. However, it shall be on the basis that the agents are required to keep the information confidential and will not use the information for any other purpose other than to carry out the services they are performing for the APP and/or its group companies/affiliates.
Please note that this Privacy Policy does not create any contractual or other legal rights in or on behalf of any party, nor is it intended to do so.
Any dispute arising in connection with the Privacy Policy shall be settled before courts of Raipur (Chhattisgarh) and inaccordance with Indian law.
In case of any complaints pertaining to the terms and conditions if this Policy you can contact the designated Grievance Redressal Officer who shall address the same within a reasonable period of time. The name and contact details of the officer have been published on the APP.
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